Refund policy
30-Day Change-of-Mind Returns
We offer a 30-day change-of-mind return period from the date you receive your order. You can request a return within 30 days of delivery for any reason.
This policy is provided by Fashnoble and does not limit or exclude your rights under the Australian Consumer Law (ACL).
Return Conditions
Returns are accepted within 30 days of delivery, provided all of the following conditions are met:
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Items must be returned in their original condition, unworn, unwashed, and unused
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All original tags and packaging must be intact
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Items must show no signs of wear, damage, or alteration
If these conditions are not met, we reserve the right to refuse the return or decline a refund, in accordance with applicable regulations.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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If an item is defective or incorrectly delivered, return shipping costs will be covered by Fashnoble
Exchanges
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Exchanges are possible subject to product availability
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Return shipping costs for exchanges are the responsibility of the customer
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If the exchange is due to a defective or incorrect item, shipping costs will be covered by Fashnoble
How to Request a Return
To request a return or exchange, please contact us at:
Once your request has been reviewed and approved, we will provide you with detailed return instructions and the return address.
Refunds
Once your return has been received and inspected:
• If approved, your refund is processed within 1 business day to the original payment method
• Depending on your bank or payment provider, it may take 3–5 business days for the refund to appear in your account
Legal information:
Company name: Fashnoble
Business address : Deelspaad 6, 8468 BK Haskerdijken, Friesland, Pays-Bas
Email : contact@fashnoble.com
Chamber of Commerce (KvK) number : 90444922
Customer service hours: Monday to Friday: 8:00 AM - 5:00 PM.
Saturday and Sunday: 9:00 AM - 4:00 PM.
Average response time: within 12 hours.