Frequently Asked Questions
How long will it take to receive my orders?
The total delivery time is estimated between 6 and 11 business days, including:
1–2 business days for order processing (for orders placed before 8:00 PM Sydney time – AEST/AEDT).
5 to 9 business days for delivery within Australia, depending on your location
Once your order has been shipped, you will receive a confirmation email with a tracking link
What are the return rules?
You can return an item within 30 days of receipt.
Items must be new, unworn, with packaging and tags .
Return shipping costs are your responsibility , except in the case of an error or defective product.
Exchanges are possible , also at your expense.
When will i get my money back?
Once your return is received, the refund will be issued on the day the package is received .
Please note that it may take 3 to 5 business days for your bank to process the transaction.
What size should i get?
We highly recommend ordering one size up for a better fit.
Our clothes are fitted to the body , so ordering one size up will allow you to feel comfortable .
Our shoes and moccasins are true to size .
Remember that moccasins do not have laces and therefore should be slightly tight .
If in doubt, take a size up for the loafers to ensure they won't be too tight.
We recommend you take a half size up if you usually wear half sizes, for a better fit.
Can i track my order?
Yes, once your order has been shipped, we will provide you with a tracking number to follow its progress. You can also view your order on our tracking page: Track your order
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